Refund & Cancellation Policy
Understanding our cancellation timelines and refund procedures.
We strive to provide flexible and fair policies while maintaining operational integrity. This page outlines our cancellation timelines, refund eligibility, and related procedures.
Cancellation Policy
All cancellations must be submitted in writing via email to:
info@jewelvacationtours.com
Refund Eligibility
Unless otherwise stated at the time of booking:
* 48 hours or more before service: Full refund
* 24–48 hours before service: Partial refund (at discretion)
* Less than 24 hours before service: Non-refundable
No-Shows
Failure to appear at the scheduled pickup location without prior notice will be considered a no-show and is non-refundable.
Force Majeure
Jewel Vacations shall not be held liable for cancellations or interruptions caused by events beyond our control, including but not limited to:
* Severe weather
* Natural disasters
* Airline delays
* Government restrictions
Where possible, services may be rescheduled.
Refund Processing
Approved refunds will be processed to the original method of payment and may take 5–10 business days depending on the financial institution.
